Faq
Help center
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please contact with our Customer Service Team.
General
Fensi Furniture is a Ghanaian startup brand offering new generation furniture and accessories, designed by visionary designers and sustainably produced by innovative, locally based manufacturers. Clients comfort is our priority, that’s why all of our furniture is super-easy to assemble and delivered flat-packed for easy lifting and carrying.
Eco-friendly attitude has been our key value since the very beginning. That’s why we’ve almost completely eliminated the use of plastic in packaging & delivery of our products and we ship our furniture always flat-packed to reduce the carbon footprint. What’s more, thanks to your purchases we are planting forests to help create a more sustainable future. Read more about Fensi Furniture's eco-friendly attitude here.
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Products
Your order will be delivered flat-packed in several boxes to assure security during transportation, easy lifting and carrying. All of our furniture is preassembled which means that all the pieces are ready to use. Final assembly consists on connecting these pieces together using smart connectors placed in all the components. This process is super easy and does not require tools.
Standard lead-time for most of our furniture is 4-7 weeks. Accessories are usually in stock and are shipped within 48 hours. If they are not in stock, the lead time time may take up to 6 weeks.
Fensi Furniture production is based locally in Poland. Most of our furniture & accessories are manufactured by fully automated machinery and for the parts where human touch is necessary we work with the best professionals in the industry. Our products are made of the highest quality materials of known origin.
We usually do not customize our products due to complexity of our production process. Nevertheless, there are some products that we can tailor to your needs, especially if you’d like to purchase 10 or more pieces. Please send the details of your customization and any technical drawings to support@fensifurniture.com.
We know that choosing furniture via e-commerce can be tricky, that’s why we decided to offer you samples! Don't hesitate to order as many samples as you wish & choose from boards, woods, metal or fabric – all available here. Please note that our return policy does not apply to sample sets. Our support team is always at your disposal and happy to send you more product details or photos to help you make up your mind. We can also provide you with RAL/NCS colour codes. Please write directly to support@fensifurniture.com.
Shopping Online
Yes, it’s possible, but in such case the easy payment methods are not available. Please choose „Bank Transfer” while placing an order and transfer the money using details displayed in the checkout or ask our team at support@fensifurniture.com for a payment link.
We offer many different payment options, all of which are free to the customer – we will not charge any extra fees for any payment method.
We accept any type of credit/debit Cards (Visa, Mastercard, American Express, Cartes Bancaires and CartaS), Paypal, Apple Pay, Bank Transfer. We also support online banking: Klarna, Sofort Banking, Przelewy24, iDEAL and EPS. Please note that when you choose choosing “Bank Transfer” payment method, we’re not responsible for any additional fees that your client’s bank may charge while making a transfer to our bank account. All Fensi Furniture bank accounts are registered in Poland.
We do accept payments from an online payment system Klarna that offers ”pay later” services. You can find out more about Klarna here.
Sorry, but we do not offer assembly services. Fortunately, our assembly is just simple & fun! Our products are delivered preassembled with smart connectors which limits the final assembly time to maximum 15 minutes, with no tools needed.
Delivery
Once the order has been dispatched from our warehouse, we cannot do anything about the delivery. The easiest & fastest way to receive an update on your shipping is to contact the carriers directly. You can find carriers' contact info in the shipping confirmation you’ve received from us. If you’re still having troubles with delivery, contact our customer team at support@fensifurniture.com.
We offer free delivery for orders over ¢3,000.00 within Greater Accra.
We ship to countries in European Union and to United Kingdom & Switzerland. In some cases we can also ship worldwide – simply send your postal code, country and the name of product to support@fensifurniture.com and we'll get back to you with our decision.
Fensi Furniture usually uses Fedex and TNT as a freight forwarder for international shipments and DTS for domestic services in Poland. The service includes a delivery to your door. Courier will attempt to deliver the parcel to the provided address. If delivery fails the first time, please contact the carrier’s support team to schedule a second delivery attempt.
Deliveries within Poland take 2-3 days, deliveries to other countries take 4-7 days.
Once your order has been shipped, Fensi Furniture sends you a shipping confirmation email, which includes a tracking link for your parcel, so that you can follow its progress.
Current Order
Please check your spam & newsletter inboxes, as our confirmations sometimes land there. If it’s not there, please send a request to support@fensifurniture.com.
The fastest and easiest way to receive an update on your order is to contact our customer team at support@fensifurniture.com. We operate from Monday til Friday from 9 AM to 5 PM and usually answer within 3 working days. Please note that we always email regular updates on your orders, but the messages sometimes land in a spam box. Be sure to check it, as an update may already be there.
It is possible to make changes to your order till the moment it ships. Please note that any changes may have an impact on the lead-time. For details, contact our customer team at support@fensifurniture.com. Shipping address can also be modified anytime until the order is shipped – just be sure to inform our support team about it when your order is still in our warehouse.
Returns & Refunds
We want you to be absolutely satisfied with your purchase from Fensi Furniture, however we do understand that sometimes unexpected situations occur. If you do not wish to keep your product, you may return your non-damaged and unused Fensi Furniture purchase (sample set excluded) in its original packaging within 100 days. The customer is responsible for shipping charges associated with returning a non-damaged item. Read detailed information about our return & refund policy here.
We ask you to inspect the product(s) within 14 days of delivery and let us know if anything is missing or damaged in transit. Kindly document the damage to the product and packaging, preferably in the presence of the carrier, so that we can fairly consider your compensation. Depending on the product and your preference, we will repair or replace your product, and even if that is your preference, we will refund part or all of the value of your order. Read more about your rights under warranty or guarantee in the Terms of Service
Work with Fensi Furniture
You can find and apply for all current vacancies on our careers site, so this is the best place to start.
It’s always great to hear from people who are inspired by the products we create. If you would like more information about who we are and what we value the most, contact our PR & marketing team here bartek@Fensi Furniture.
Join our B2B platform for professionals to receive special pricing, additional delivery options, your personal account manager and more! Request an account here or contact our account managers at business@Fensi Furniture.